Tips to make IVR text more attractive
IVR TextThe one you set for your customers is their first point of contact with you. Just as he used to be in charge of accepting the first line of confrontation with the client in business, so is the IVR today. Hence, it is vital to make sure that IVR You are as attractive, exciting and at the same time as straightforward as possible.
1- Think and plan first
First, you need to think carefully before setting up and running IVR. This system should be such that it does not delay customers too much and does not take time, in which case customers will be angry. On the contrary, you should set up a system to support angry customers in complete peace of mind and total satisfaction with the service.
You also need to put your brand and business goals into customer service. Your values and goals must become clear to your customers…
It would help if you also did thorough market research to determine the types of customers who want to use your automation.
2. Hire a professional to set up your voice text
It is not always possible for you to find the best way to set up IVR text. Therefore, you should hire a professional who can help you with screenwriting, sound, phonetics and linguistics.
3- Music and compatibility
Clever use of soothing music is essential because it calms the mind. Do not use too vague language to make it difficult for listeners to understand the message. It would help if you also made sure that the terms you use in the text of the IVR correspond to other communication channels such as your mobile app, your official website, and so on. This ensures that your potential customers are not confused, as this may harm customer acquisition.
4- Use smart menus in IVR text
It would help if you kept menu options understandable and straightforward, so put the most popular options at the top of your list. For example, you should have a script that says, "Please press 1 for sales questions, 2 for customer service issues, or 3 for technical support." Then, if the feedback was the one that attracted the most customer technical support, set this option as option 1 for your IVR script. These changes will make your IVR business more successful and accessible, and most importantly, satisfying according to the customer's needs.
5. Provide alternative options
The existence of alternatives in the text of IVR is one of the essential aspects. Having "other" options always attracts more customers while they know they are negotiating with IVR. The nature of this alternative varies depending on the nature of the business and the type of target audience. That's why IVR calls must be recorded and reviewed. This is called "Think Side Recording", through which it is possible to listen to the entire interaction between the IVR and your customers. This will help you later review the IVR to change the text of your IVF accordingly and make it more interesting.
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