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سوالات متداول (FAQs)

FAQ

FAQs

How to pay in our call center?

To do this you can use the service TELEPOS Use TelirCo.

1. You request the desired service by contacting the company and announcing the account number and concluding the contract.

2. Buy a microdevice. hap lite

3. Your service will start by contacting the company.

4. A tunnel is established between your microcontroller and the router in the TelirCo Data Center.

5. The connection between your call center server and the TelNPay platform server is established.

6. A trunk sip is struck between two servers.

7. With the cooperation of our technical partners, you will be informed about how to send calls leading to payment to the created SIP Trunk.

8. From then on, after talking to your sales operator, your customer can immediately pay for her invoice, without interrupting the call.

Get more information from the company's sales department or through Contact Us Submit a call request from the company.

How much does it cost to set up a call center for a company with an average call volume?

TelirCo Smart Call Center with the features available on the site is available in two versions, gold, and silver, which in the gold version can define 30 operators and in the silver version 10 operators. The gold version is 10 million Tomans and the silver version is 7 million Tomans.

For businesses with more than 30 lines, the price will be announced during the meeting and review of the subject matter.

What is the equipment for setting up a call center?

Here are some things to look for when selecting a communication center management software:

  • The call monitoring feature is one of the items used in call center management software. Using this feature, the manager can listen to the calls handled by the experts live, and can even do so without the knowledge of the expert or the caller. The call monitoring feature will certainly be great for the actions of the quality control team as well.
  • The function of the call center is reflected in the face of each company, and training tools are important to solve the problems of experts, and the use of such tools is increasingly common.
  • In today's world, the ability to record a good call that is full of information is essential. Not all problems can be relied on by human memory and techniques, and this feature can be life-saving. Call recording software has been proven to provide a valuable source of information for managers if used properly, and also, call recording can help monitor agent performance at any time. This feature can not only be useful in reviewing experts, but can also be used in training and coaching experts. Call recording can also be useful in the process of optimizing the customer experience and understanding the right needs of customers.
  • A communication center based on multiple companies or just one large company with constant calls, without enough time to answer them, will be very tedious for managers. Likewise, managers can use a small and very attractive item, such as voicemail. With the useful feature of voicemail, administrators can always control things with considerable ease without worrying about missed calls or messages. Choosing what you need, not just what looks good, is the key to a good balance between income, maintenance, and profit.

Also features below that features call center Parsip You can choose as a criterion for selecting a standard call center:

  • View detailed reports
  • Easy ticket management
  • Possibility of designing trees
  • Optimal use of hardware resources
  • Separate user panel

Possibility of designing a tree with the following types of nodes:

  • Message playback
  • Call Conference
  • Transfer or transfer calls
  • Question and answer design
  • Receive and register code
  • Random play
  • Module writing
  • Divert to the operator
  • Send and receive faxes
  • Ability to refer from one node to any other node in the tree
  • Ability to play the required audio file of a node
  • Ability to view recorded messages of Q&A nodes and be answered by the user
  • Ability to view the list of payments made in the system related to tree payment nodes
  • Add multiple numbers to the system
  • Internal definition of operators
  • Transfer defined internals to mobile and landline numbers (in and out of network)
  • Record conversations
  • Telephone payment (TELEPOS)
  • Send SMS to the audience
  • Voicemail inbox
  • Call a web service or API from other service providers
  • Call Conference
  • Ability to view the performance of an operator by the duration of answered calls and their number
  • View the performance of each operator from the comments posted by callers
  • Observe the performance of each operator through online and responsive times

Regarding the equipment required by a professional call center:

1. Stable telecommunication infrastructure (sip trunk) (meaning the stability of the infrastructure is the bandwidth on which you receive your sip trunk from your provider)

2. A microlite hap lite device for network and IP static settings and compliance with call center security requirements

3. A VOIP server with specifications commensurate with the number of simultaneous calls as well as the amount of space suitable for recording conversations

4. Stable cable network in the business location

5. If possible, IP Phone device for operators or use SoftPhone for operators

I need an international SMS sending and receiving platform. What panel are you introducing?

If you mean that you need a platform, a license is a platform so that by installing on your servers and connecting to international hubs you can provide international SMS service to businesses, you should Demo application form, Submit your request so that our partners can contact you.

If you need a user panel from where you can use the international SMS service, contact the following company, which is a customer of our platform, and have launched this service properly by connecting to international hubs. Get in touch and use its services:

www.aradvasbulk.ir

For more information about the management platform for sending and receiving international text messages, please contact TelirCo this page .

 And to receive a free demo of this serviceFree demo download form Complete.

How to get a USSD platform for a company or individual?

In response to your question dear friend, 

Please check the link below

https://www.telirco.ir/get-ussd-platform/

What are the features of a good call center?

Here are some things to look for when selecting a communication center management software:

  • The call monitoring feature is one of the items used in call center management software. Using this feature, the manager can listen to the calls handled by the experts live, and can even do so without the knowledge of the expert or the caller. The call monitoring feature will certainly be great for the actions of the quality control team as well.
  • The function of the call center is reflected in the face of each company, and training tools are important to solve the problems of experts, and the use of such tools is increasingly common.
  • In today's world, the ability to record a good call that is full of information is essential. Not all problems can be relied on by human memory and techniques, and this feature can be life-saving. Call recording software has been proven to provide a valuable source of information for managers if used properly, and also, call recording can help monitor agent performance at any time. This feature can not only be useful in reviewing experts, but can also be used in training and coaching experts. Call recording can also be useful in the process of optimizing the customer experience and understanding the right needs of customers.
  • A communication center based on multiple companies or just one large company with constant calls, without enough time to answer them, will be very tedious for managers. Likewise, managers can use a small and very attractive item, such as voicemail. With the useful feature of voicemail, administrators can always control things with considerable ease without worrying about missed calls or messages. Choosing what you need, not just what looks good, is the key to a good balance between income, maintenance, and profit.

Also features below that features call center Parsip You can choose as a criterion for selecting a standard call center:

  • View detailed reports
  • Easy ticket management
  • Possibility of designing trees
  • Optimal use of hardware resources
  • Separate user panel
  •  

Possibility of designing a tree with the following types of nodes:

  • Message playback
  • Call Conference
  • Transfer or transfer calls
  • Question and answer design
  • Receive and register code
  • Random play
  • Module writing
  • Divert to the operator
  • Send and receive faxes
  • Ability to refer from one node to any other node in the tree
  • Ability to play the required audio file of a node
  • Ability to view recorded messages of Q&A nodes and be answered by the user
  • Ability to view the list of payments made in the system related to tree payment nodes
  • Add multiple numbers to the system
  • Internal definition of operators
  • Transfer defined internals to mobile and landline numbers (in and out of network)
  • Record conversations
  • Telephone payment (TelnPay)
  • Send SMS to the audience
  • Voicemail inbox
  • Call a web service or API from other service providers
  • Call Conference
  • Ability to view the performance of an operator by the duration of answered calls and their number
  • View the performance of each operator from the comments posted by callers
  • Observe the performance of each operator through online and responsive times

Regarding the equipment required by a professional call center:

1. Stable telecommunication infrastructure (sip trunk) (meaning the stability of the infrastructure is the bandwidth on which you receive your sip trunk from your provider)

2. A microlite hap lite device for network and static IP settings and compliance with call center security requirements as well as connection to TelirCo telephone payment service

3. A VOIP server with specifications commensurate with the number of simultaneous calls as well as the amount of space suitable for recording conversations

4. Stable cable network in the business location

5. If possible, IP Phone device for operators or use SoftPhone for operators

What is USSD?

USSD Or the same Unstructured Supplementary Service Data (Send message via command code) A method of sending messages over the network GSM is. This feature is not an inherent feature of this network, so this service is a component Value-added services It is a GSM network that can be added to the whole network at no particular cost. On the other hand, almost all existing handsets support sending and receiving such messages.

The USSD uses the SDCCH control signaling channel in the GSM network to send messages.

What are the benefits of using USSD?

No need for internet

Affordable

 Its simple introduction in other advertising channels  

No need to install software by the customer

Can be used in all types of mobile phones

Is it possible to download the free SMS panel?

SMS panels are mostly web-based, and you can use your panel by getting a username and password from anywhere you have internet access. To use the features of the web panel, send an SMS to the address sms2co.ir .

How to buy a valid SMS panel

One of the services of TelirCo is providing the service of sending and receiving SMS. To the site sms2co.ir Visit and register online. One of the company's sales plans is that if your initial charge is more than 300 thousand tomans, you will no longer pay the subscription fee. To be able to receive SMS and use SMS receiving facilities such as SMS secretary and SMS analyzer, you need to have a dedicated line. TelirCo provides a dedicated free 14-digit line for this group of customers. If you want a shorter and more trendy line, you should request and buy separately. Apart from the dedicated line, you can use a public path that is set in your panel for your public posts. Also, if you need a service line (an SMS line that sends SMS to your specific contacts who are also on the blacklist), TelirCo will provide it to you, but you must complete the documentation beforehand.

Also if you need to send promotional SMS to list numbers

How to set up a USSD code?

1. Solution to receive USSD data from mobile operators

USSD command codes in the country are provided by mobile operators. If any organization and business need to set up a way to communicate with contacts via USSD and launch content and payment services, it should apply to mobile operators (Hamrah Aval, Irancell, and RighTel) . To do this, you must apply separately to the corporate sales department of each operator and inquire about the price of USSD numbers. The difference in prices between operators varies depending on the number of digits of the USSD code you want. 2-digit and 3-digit codes are more expensive and 4-digit and non-random codes are cheaper. In the first mobile operator, another factor that affects the price is the number of sessions. The first companion receives a stubborn cost from the customer and then receives the cost of session packages from the customer. This fee does not exist in Irancell and RighTel operators (of course for now!) And Irancell and RighTel receive an annual fee from the customer based on TPS (Transaction per second).

After agreeing with your carrier and receiving the USSD code you want, you need to create a platform to manage the content and services you plan to run on your USSD code.

This platform is one of the main products of Hunam Tejarat Pars Company, which has been offered to many organizational and private customers so far. TelirCo grammar code management platform It has provided all the requirements for content management and services that can be launched on USSD codes, which has been achieved during 4 years of successful design, development and operation in large projects such as mobile government and large banking projects.

2. Solution for receiving subcodes from companies with USSD scams

For example, TelirCo can launch your services on a subcode of its existing sources according to your needs and services. In this case, you no longer need to pay stray fees to operators and purchase a license from the command code management platform. (Although in this case, you can have a separate platform for your subcode)

The following is the number code after the second * in the USSD code. for example:

*500*xxxx#

This is a 4-digit subcode of the 500 series.

To receive prices and free consultation in the form Contact with We put your contact number.

Telephone payment for the home appliance store

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Dear friend

Please check this site.

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What is the difference between referral marketing and network marketing?

Referral marketing is based on the same basic concepts as network marketing, using people and their relationships or contacts to sell goods and services.

What are the features of good USSD management software?

Features of TelirCo grammar management platform are divided into several categories:

1. Communication facilities

2. Menu design and production facilities

3. Advanced reports

4. Management facilities

5. Customer club and financial and payment facilities

What are the benefits of setting up a call center? Does it affect gaining customer trust?

The benefits of having a call center include the following:

  • No occupation lines when customers call
  • Increase the speed of answering incoming calls
  • Automatically split incoming calls between the organization's experts
  • Placing customers in the musical waiting queue and knowing the approximate waiting time
  • Preparing a report on the response status of the organization's experts to the company's incoming calls

Call Us

02188815266

Central Office

Apt.11, 6th Fl. No.14, Malek-osh-Shoara Bahar St., Taleghani

Hours

Sat to Wed

9:00am to 6:00 pm

 

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